FAQ: What Happens When You Make a Booking With Us?
How do I create a booking? What assistance and services can you help me with?
There are three different options for making a booking with us:
1. Book online through our website
2. Email us with your wishlist of items. Please include your full name, phone number and address, the date you would like to pick up the date that you would like to return the items and quantities. We will then create your order and send it through to you for confirmation.
3. Book a consultation. During a consultation we will talk through all areas of your event. After your consultation, we will email you a full quote (allow up to 5 working days). This will include all of the items spoken about, along with our suggestions on items and quantities aswell as placement of these so you have a plan should you be setting up items yourselves.
Locking items in and payments
To confirm your booking, there is a 50% non-refundable deposit due within five days of your booking being made. If you do have amendments to your booking, we will work through these with you until you are happy with your final items and quantities. You can pay by direct debit or by credit card.
Any amendments you’d like to make
If you would like to make any changes to your booking, including reducing or increasing quantities, cancelling items or adding on items, please email us and we will edit this or when your original booking. If you are significantly changing numbers of items or cancelling items off your order, this is treated as per our terms and conditions, so the deposit paid for those particular items as non-refundable and non-transferable to the balance of your booking.
Paying the balance
Balance of your booking is required 14 days prior to your booking date. You will receive an automatic email reminders on the upcoming payment due. This can be paid by direct debit or credit card.
The week of your booking, what happens on our side?
All bookings are typically picked and packed in our warehouse on the Tuesday and Wednesday of that week (or 2 full days prior to being collected or delivered). This allows us plenty of time to make sure items are checked for quality and correct quantities prior to going out to clients. Bookings are then double-checked by a second team member. They are then packaged where required for pick up or delivery. You use our products, and have a great time whatever you’re doing!
Returning your order
You return your order to us!
All items, except for linens need to be returned nice and clean. Our team checks through your return booking, checking for any damages, cleanliness and all quantities have been returned.
If any items require maintenance, cleaning or any items are missing, we get in touch to let you know the process (eg if it’s simple we will send an invoice or whether we need to get a quote for damage).
And that’s it! Well almost…
We love hearing from you! We all do a wee dance when we get such lovely emails and photos of your event, with the items you used in action. So please feel free to share via email or tagging us on social media - we love your messages!