Terms and Conditions

** ALL HIRE ITEMS INCLUDING FURNITURE STRICTLY CAN NOT BE LEFT OUTSIDE OVERNIGHT, OR IN WET, OR SEVERE WINDY WEATHER CONDITIONS. CHARGES APPLY WHERE THIS IS NOT ADHERED TO **

This agreement applies for all booking and services by the customer (referred to as the Client') with The Little Hire Company (referred to as the Company').

Once payment of booking fee and/or collection, the Client accepts the Terms and Conditions as laid out here.

CONFIRMING THIS BOOKING

Please note for all 'Proposal' bookings, a non-refundable booking fee of 30% (or if $330 or less, the full amount) is required within 14 days to confirm your booking. This is a retainer, and non-refundable should the booking, or part thereof be cancelled for any reason.

Please use your booking reference number when making your payment.

Our bank account details for deposit and payments:

The Little Hire Company

06-0801-0727736-00 (ANZ)

For international transfers, our SWIFT/BIC code is: ANZBNZ22

For all bookings on 'Account', these are confirmed bookings, with written confirmation and treated as confirmed bookings here within.

TERMS AND CONDITIONS OF HIRE

This agreement applies for all bookings of items or services by the customer (referred to as the Client' ) with The Little Hire Company (referred to as the Company' ).

On payment of the booking fee, and/or collection, the Client accepts the Terms and Conditions as laid out here.

HIRE TERMS

All hire goods supplied remain the property of the Company.

Hire is for 3 consecutive days, under the understanding that items are used for 1 day only. If items are not returned after the 4 days, an additional cost to cover a second hire period is applicable at a rate of 50% per day. If items are not returned within 8 days, it is considered theft and all details will be handed to Police. Additionally, all costs as outlined within this agreement also apply.

All items must be returned in the same condition. The Client must return items clean (excluding linen) and in original boxes and packaging. Where items are not returned in this condition, charges are applicable. The Client accepts that they can not dispute this on the return of the items, for example offer to collect and clean, amend or fix the items themselves.

The Client is responsible for checking all items prior to taking possession. Any claims of damages, faults or shortages must be made immediately on collection or delivery to the Company. Where the Company is only notified on or after the return of items, or where the Client was unable to inspect the items prior to possession, the Client is not entitled to dispute these and is responsible for all costs involved with any damages, faults or shortages incurred by the Company.

Where the Client has not viewed or inspected items prior to a booking commencing they understand that while the Company describes items as well as possible on their website, the Company is not responsible where the Client finds items unsuitable.

SERVICE TERMS

For any and all services (e.g. florals, delivery and collections, signage and stationery, set-up and pack-down), the job has been accepted based on the discussed requirements. If for any reason those requirements reduce, there is no change in the service pricing, and the booking fee paid to secure these services is non-refundable. Where the Client requests additional support to that initially quoted for, there will be an increase in service fee, and this will be quoted and presented to the Client to accept prior to work being carried out.

Where any service is cancelled within 40 days of the booking start date, full payment is required.

PAYMENT

All prices listed are subject to change without notice.

A non-refundable booking fee is required within 14 days to confirm your booking. This is 30% of the total order, with the balance due 40 days before the booking start date.

Where the booking start date is 40 days or less, the full balance is due to confirm the booking.

In the event of any cancellations of services or products on a booking, or the full booking itself, the booking fee is non-refundable and non-transferable. Please see ‘Cancellations’ for more.

LATE PAYMENTS

If an invoice has not been paid in full by the due date, there is a late payment fee of $120 excl GST or 10% of the total order (whatever is more). The late payment fee will be charged every 7 days, until the invoice has been paid in full.

Where any discount has been given and payment is overdue, the discount is forfeited.

The Client is required to pay for any costs involved by the Company in exercising or attempting to exercise its rights as stipulated here in this agreement which may include administration fees, legal fees and debt collection costs.

CANCELLATIONS

A cancellation is considered where an entire booking is cancelled, or cancellation of items from a booking, and any reductions in quantities of an item(s) more than 10%.

Cancellation fees are as follows:

If booking is 90 days or less from the start date, a cancellation fee of 30% applies.

If booking is 40 days or less from the start date, a cancellation fee of 100% applies.

These are non-negotiable, and covers loss of opportunity and business due to not being able to book these to other clients.

LOSS OR DAMAGE

All items must be returned in the same condition, quantity and cleanliness.

It is the Client's responsibility for any damage during the period which it is on loan. This includes insurance of the goods while in Client' s possession due to theft, fire, flooding, earthquakes, vandalism, confiscation, or any other events resulting in loss or damage. Loss is where the item has not been returned, or broken beyond fair repair. Damage is when an item is not suitable for re-hire as it was returned, and must be repaired to near-new condition.

In the event of any damage or loss, the Client will be charged the replacement retail cost (including shipping if applicable).

In the event of items being returned soiled or requiring cleaning, the Client will be charged cleaning charges at a rate of 50% of the hire cost.

All loss, damages and cleaning charges are required to be paid in 7 days. When payment has not been received in this time, the Client understands and gives permission for their credit card on file to be charged for any outstanding debts as per agreed here.  

All items remain the property of the Company, including damaged items.

COLLECTION & RETURN OF HIRE ITEMS

Collection and return of all items are from our premises.

All hire bookings are due back no later than 2pm on the due date. Anytime after this is considered late and is charged at 50% per day.

Note we are closed weekends and public holidays. If your booking end date finishes on a day we are closed this automatically reverts to the next working day.

If family or friends are collecting or returning your items on your behalf, please make them aware of these Terms and Conditions, along with our address and working hours as you are still liable.

DELIVERY

The Client understands that items which are sent via courier or freight carry the risk of damage and delays,

The Company is not liable for any delays caused by circumstances beyond their control, or breakages in transit.

FORCE MAJEURE

In the case of Force Majeure the Company is free of liability where there is cancellation which prevents the Company from executing their obligations due to any unforeseen and/or uncontrollable incident/event including but not limited to acts of man - theft, vandalism, acts of war, terrorism, government imposed restrictions and/or act of government, strike or industrial action or similar catastrophic event such as but not limited to civil or state emergency, fire, flood, earthquake, act of God, pandemic, disease outbreak or epidemic resulting in Force Majeure event which is beyond control of the Company. Where this occurs, and at the Company' s discretion, the Company will work with the Client to postpone their booking to a new date within 12 months of the original date or date of postponement (whatever is sooner), or where not practical the amount paid will be used as a credit note on a future bookings.

For any services or items which have been procured or sourced to fulfill the Client's booking, such as, but not limited to perishables (e.g. flowers and foliage), custom stationery, products or services from other businesses the Client acknowledges these costs will be required to be paid by the Client. The Company has the right to deny postponement until these costs are paid.

LIMITATION OF LIABILITY

Except where the Company is in breach of a guarantee in terms of the Consumer Guarantees Act 1993, the Client in entering into this contract acknowledges that in all other circumstances whatsoever the Company shall not be liable for direct, indirect, incidental or consequential damage, loss or expense whatsoever and howsoever arising (whether in contact or in tort) including that resulting from the negligence of the Company or arising by operation of law and whether suffered by the Client and/or third party for any amount that exceeds the amount actually paid by the Client to the Company pursuant to this contract.

If the Client is acquiring the services for the purposes of a business as defined in the Consumer Guarantees Act 1993, the provisions of that Act do not apply.

If the Client is purchasing goods rather than hiring them, then except as prohibited by law, all guarantees in respect of the equipment, whether express or implied, are excluded.

Please note our Terms and Conditions are subject to copyright laws. If you would like to use these, or part thereof for your own business, please contact us to arrange.. Any unauthorized use will be invoiced $1,000 excl GST for associated costs in writing these, including legal advice.